Frequently Asked Questions

Find quick answers about ordering, shipping, returns, exchanges, sizing, and customer support.

Orders

How do I place an order?

Choose the item, select the available size or variant, add it to your cart, and complete checkout. Shipping options, delivery estimates, and any available payment options are shown at checkout before you place the order.

Can I change or cancel my order after placing it?

Please contact us as soon as possible through our contact page or at contact@omriyana.com. We will do our best to help, but once an order is processing or has shipped, changes or cancellations may no longer be possible.

I entered the wrong shipping address. What should I do?

Contact us immediately with your order number and the correct address. If the order has not shipped yet, we will try to update it. Customers are responsible for entering accurate shipping details at checkout, and we may not be able to reroute an order after it ships.

Why did I receive multiple emails or tracking numbers?

Some orders may ship in more than one package depending on the items ordered and the available fulfillment route. If your order ships in separate packages, tracking details may arrive separately.

Shipping & Delivery

Where do you ship?

Omriyana currently ships to the United States. Some US-stock items may also be available for shipping to Canada. Available shipping options are shown at checkout based on the item and delivery address.

How long will my order take to arrive?

Delivery estimates are shown at checkout before you place your order. Timing varies by item, delivery address, and selected shipping service. Business days exclude weekends and U.S. federal holidays.

Do you offer express delivery?

Some items may have express delivery options. If express delivery is available for your order, it will be shown at checkout before you place the order.

How do I know if an item is ready to ship faster?

Look for express or fast-shipping labels on product and collection pages when available. Final shipping options and estimates are always confirmed at checkout based on the item and delivery address.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking details. If you cannot find the email, check your spam or promotions folder, then contact us with your order number.

Are there customs or import duties?

US orders do not have customs or import duties. For Canadian orders, customs duties, import taxes, brokerage fees, or other import-related charges may apply and are the customer's responsibility.

Returns & Exchanges

What is your return and exchange window?

You may request an eligible return or exchange within 14 days of delivery. Items must be unused, unworn, unwashed, undamaged, and returned in their original condition with tags and original packaging where applicable. Please review our full Refund Policy.

How do I start a return or exchange?

Contact us at contact@omriyana.com with your order number, the item you want to return or exchange, the reason for the request, and clear photos if the item arrived damaged, defective, or incorrect. Please do not send anything back before receiving return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or unless the return is due to our error.

Are any items final sale or non-returnable?

For hygiene and safety reasons, some items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect. This may include intimate apparel, bodysuits, swimwear, earrings, personalized items, final-sale items, gift cards, and items showing signs of wear, washing, damage, fragrance, deodorant, makeup, or alteration.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 14 days of delivery with your order number and clear photos of the issue. If approved, we will make it right with a replacement, exchange, store credit, or refund depending on the situation.

Sizing & Product Questions

How do I choose the right size?

Please check the size information on the product page before ordering. Sizing can vary by style and supplier, so the product page is the best reference. If you are between sizes, contact us before ordering and we can help you choose.

What if my size is sold out?

If a size is unavailable, it may be restocked later depending on supplier availability. You can contact us with the product name and size you need, and we will let you know if we can check availability.

Do product colors look exactly like the photos?

We do our best to show products clearly, but colors may vary slightly because of lighting, photography, and screen settings. If you need help choosing a color or matching items, contact us before ordering.

Payments & Support

What payment methods do you accept?

Available payment methods are shown at checkout. Options may vary depending on your location, device, and Shopify's available payment services.

How can I contact Omriyana?

You can reach us through our contact page, by email at contact@omriyana.com, or on Instagram @omriyana.usa.

Do you have a physical store?

Omriyana is an online boutique. Customer support is available online, and product availability, shipping options, and checkout details are shown on the website.